What are your delivery options?
Standard Shipping for orders over $150 (excludes Bulky Items*) - FREE
Flat Rate of $12.00 for orders under $150 (excludes Bulky Items*)
2-7 business days
Express Shipping (Excludes Bulky Items*) - Flat Rate $20.00
2 - 3 business days depending on location
Bulky Items flat rate of $20.00
* Bulky Items - including but not limited to lighting, large ceramics, lighting, furniture.
Sorry, no international delivery.
We aim to process orders within 24 - 48 hours of purchase depending upon availability and payment verification.
Whilst we endeavour to deliver goods to your nominated address within the time indicated above, we cannot guarantee the delivery time.
Bulky items like Lamps, Ginger Jars, furniture and other large items, are FREE to Click & Collect, spend $50.00 to $99.99 freight cost $30.00, spend $100.00 freight cost $40.00.
Frequently Asked Questions:
Do you deliver to PO boxes?
Where is my order? It should have arrived by now.
If you’re not home when a driver attempts delivery, they will take it to your closest post office. If they’ve done so, there will be a note in your mailbox letting you know which post office location they’ve taken it to.
Bear in mind that extreme weather conditions such as flooding and bushfires can often affect the postal service and in turn, receiving your parcel in our quoted time frame.
Vanilla House will not take responsibility of loss or damaged items during transit. Please email us for any other questions firstname.lastname@example.orgI’m probably not going to be home when my parcel is delivered. What should I do?
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