Deliveries & Shipping

What are your delivery options?

Within Australia:
Standard Shipping - Flat Rate $12.00
2-7 business days 

Express Shipping - Flat Rate $17.00

2 - 3 business days depending on location

FREE Shipping on orders over $100 
2-7 business days

International:

Sorry, no international delivery.

Processing times

We aim to process orders within 24 - 48 hours of purchase depending upon availability and payment verification.  

Whilst we endeavour to deliver goods to your nominated address within the time indicated above, we cannot guarantee the delivery time.

Bulky Items

Bulky items like Lamps, Ginger Jars, furniture and other large items, are FREE to Click & Collect, but will incur a shipping cost based on weight, dimensions and location, if shipping is required.  Please call us on 07 3324 2136 to enquire.

Frequently Asked Questions:

Do you deliver to PO boxes?
No

Where is my order? It should have arrived by now. 
If you’re not home when a driver attempts delivery, they will take it to your closest post office. If they’ve done so, there will be a note in your mailbox letting you know which post office location they’ve taken it to. 

Bear in mind that extreme weather conditions such as flooding and bushfires can often affect the postal service and in turn, receiving your parcel in our quoted time frame.

Vanilla House will not take responsibility of loss or damaged items during transit. Please email us for any other questions info@vanillahouse.com.au

I’m probably not going to be home when my parcel is delivered. What should I do?
If there is a safe place for the driver to leave the parcel without a signature, just leave a comment when you check out to give your authority to leave it somewhere safe (you can be specific) without signing for it. You may also want to have it delivered to your work instead. 

Otherwise, it will go to your nearest post office if you’re not around.